Steven Lacerda

Demonstrating management experience within support and service roles, a global technical support manager possesses great expertise in Microsoft operating systems and SQL Server database administrator level. He also holds a solid background in hosting and virtualization technologies. He is responsible for the managing of the Global Technical Support Team and to ensure 24/7 support coverage. Besides, he proactively reviews, monitors and improves the service levels.  Serving as a manager in Global Technical Support at BlueArc Corporation from 2003-2006, Steven Lacerda worked on improving the customer satisfaction and loyalty. He improved the metrics by revealing system-wide defects. Additionally, he trained the employees and clients on NAS hardware and software solutions. Steven managed global technical support with an overall satisfaction rating of 4.8 out of 5.0. Including anything from simply programming the data of a website to adding client liaison and network secur...

Genuinely concerned about making the web a better place, Steve Lacerda is an established web developer. He is well versed with what is going on in the web world and always keeps up with the changing tides in the web development. Serving at N3N since 2017, Steve has worked hard to create maintainable and reusable react components in connection with Semantic and Kendo libraries. Moreover, he has contributed towards react-bootstrap-table npm module. Steven Lacerda is a highly sought after web developer who leverages the technical, analytical and problem solving skills to create dynamic websites and platforms, thus fueling the revenue growth. Regarding his professional career, Steve Lacerda has served as Global Technical Support Manager at BlueArc Corporation from 2003-2006. This company is known for manufacturing and distributing unified network storage systems. It offers its products for enterprise, electronic discovery, entertainment, higher education, internet services, desi...